When you sign up for an office cleaning service, you probably expect that they will do a great job. Unfortunately, not all cleaning companies are created equal. Some may promise cheap rates, but little quality in the services they provide. Others may promise high standards, but end up disappointing you with substandard service. It can be difficult to know whether a cleaning company is reliable without doing extensive research, but there are red flags you can look out for to help guide you in the right direction.- Read more...
They Will Only Clean What You Permit Them to Clean
You may have given the cleaning company free rein to clean every square inch of your office, but there are plenty of other areas that they won’t be touching, including: - No. The kitchen is off-limits.- No. The break room is off-limits. Many cleaning companies will provide cleaning services for a kitchen and break room as part of a cleaning contract. However, your office cleaning contract should not include these areas. They are not part of the office space and should not be included in the scope of cleaning services. If the cleaning company tries to come into your kitchen or break room to clean it, tell them “no” and request that they leave those areas alone.- Read more...
The Contract Is a Piece of Legal Jargon, Not Contractual Language
A contract is an agreement between two parties that specifies the terms of an agreement and is enforceable in court. Contracts are written in legal language, and are typically between two business or government entities. The contract you sign with an office cleaning company should not be a wordy document that is difficult to understand. It should be clear and concise. Contracts should also include a section that details the payment schedule in the event that you change the service level at some point in the future. This section is important if you need to make changes to the contract such as extending the length of the cleaning contract or increasing the price.- Read more...
The Company Is Trying to Convince You to Sign a Contract That’s Unfair
If you attempt to clean your office on a daily, weekly, or monthly basis, you may be offered a contract to clean once a month. If you clean once a month, this contract will allow the cleaning company to come once a year to do a full cleaning. This is a contract that is designed to keep the cleaning company in business. A contract that requires you to pay for services that you don’t actually receive is unfair. If you clean your office once a month, it’s unlikely that the cleaning company will be able to clean once a year, so this contract may be unfair.- Read more...
The Contract is Full of Legal Jargon
If you attempt to clean your office on a daily, weekly, or monthly basis, you may be offered a contract to clean once a month. If you clean once a month, this contract will allow the cleaning company to come once a year to do a full cleaning. This is a contract that is designed to keep the cleaning company in business. A contract that requires you to pay for services that you don’t actually receive is unfair. If you clean your office once a month, it’s unlikely that the cleaning company will be able to clean once a year, so this contract may be unfair.- Read more...
They Are Trying to Overbill You for Unnecessary Services
Some cleaning companies will tell you that they are able to give you a “discount” on cleaning services if you sign a long-term contract. What they don’t tell you is that the “discount” is in the form of an extremely high price for cleaning services. A cleaning company that offers you a discount on cleaning services may be attempting to overbill you for cleaning services. You may be able to negotiate the price if you tell them that you are interested in a long-term cleaning contract. If you don’t want to commit to a long-term cleaning contract, you can always clean your office on a daily or weekly basis, rather than monthly.- Read more...
The Company Has a History of Complaints and Complaints from Customers Who Are Similar to You
You may have read a review on a cleaning company’s website, or you may have heard complaints from other customers. While you shouldn’t ignore reviews and complaints, they don’t necessarily make a company bad. There are businesses, including cleaning companies, that have a long history of complaints and complaints from customers who are similar to you. While this does not guarantee that the company will be a bad one, it does increase the likelihood that the company will be substandard. If you notice that a cleaning company has a history of complaints or complaints from customers who are similar to you, you should proceed with caution. You may want to wait to see if the company is able to address these issues and improve their services.- Read more...
The Company Has a Location That is Too Far Away for You to be Visibly Able to Monitor Them
When you sign up for a cleaning service, chances are that you want the cleaning company to come to your office and clean it. You may not want them to come to your house and clean it. However, some cleaning companies will visit your house and clean it, but they won’t come to your office and clean it. If a cleaning company is coming to your house to clean, that’s fine. However, if the cleaning company is coming to your house to clean and you want them to clean your office, it may be difficult to ensure that they are actually cleaning your office. If a cleaning company has a location that is too far away for you to be visibly able to monitor them, there’s a greater chance that they won’t be cleaning your office effectively.- Read more...
There Are No References Available for The Company You’re Considering
If you are considering hiring a cleaning company for your business, one of the first things you should do is contact the company and request references. If the business has been in operation for a long time, they should have references that you can call. References are extremely important when hiring any type of professional service. If a cleaning company has no references, it’s likely that they have not been in operation long enough to build up a reputation.- Read more...
Bottom line
When you are choosing a cleaning company, it is important to carefully research the company and its services. You should avoid companies that offer extremely low rates and services that are substandard. You should also avoid companies that promise the moon but don’t actually deliver. When you are researching a cleaning company, be sure to ask the following questions: - What is the company’s experience? - What services does the company offer? - What is the company’s rate schedule? - What are the company’s fees and what are the extras? - What is included in the cleaning contract